See how the post-purchase experience changes with Recustomer
Returns & Exchanges／Cancellations／Order Tracking／Pre-order／Try Before You Buy. See the screens your customers use, and the admin screen your operations team uses, in an actual walkthrough. Press play to watch instantly (no audio, 30–140 seconds each). Full-screen viewing is supported too.
These are the screens customers see. See how they can complete requests entirely on their own, without a phone call or email.
Returns & Exchanges ｜ Size / Color Exchange
Customers complete everything themselves — from order lookup to entering the reason, attaching photos, and choosing the color/size to exchange for. Even if their preferred color is sold out, they can exchange for a different in-stock color at the same price, preventing revenue loss from refunds.
Returns & Exchanges ｜ Refund
The flow when a refund is chosen. Customers can go from request, to store approval, to confirming the return method and payment on their own. The refund is issued to the original payment method once the returned item is inspected.
Returns & Exchanges ｜ Convenience Store / Depot Drop-off
Choosing a drop-off location (7-Eleven／FamilyMart／Yamato depot) issues a barcode. Customers just show it at the register to return the item — no shipping label or address writing required.
Returns & Exchanges ｜ Large-Item Pickup
For large items like furniture and appliances, customers choose their own 1st–3rd choice pickup dates and times. The pickup date is confirmed and communicated based on those candidates. Candidate dates and covered regions can be set down to the postal code.
Cancellation
Customers cancel pre-shipment orders themselves, by order. Submission syncs automatically to the order system, stopping shipment right away — reducing cases where a shipment goes out before it can be stopped.
Order Tracking
From the shipping notification email straight to the brand's tracking page, no login required. Customers can check delivery dates and status themselves, and recommended products drive add-on purchases. Custom domain and design are supported too.
Pre-order
At pre-order, only a payment hold is placed — no charge yet. The hold renews automatically, and payment completes at shipment, so nothing slips through even with long pre-order periods.
Back in Stock
Sold-out items get an “auto-buy when back in stock” option. Inventory is reserved the moment it's restocked, and payment proceeds from there — so it's never just a restock notification and nothing more.
Try Before You Buy
“Try It at Home Now – ¥0” lets customers try an item at home for a few days before deciding. Only the items they keep are charged after the trial ends, significantly lowering the barrier to a first purchase.
This is the admin screen your operations team uses. See how much simpler day-to-day work becomes — approval, inspection, refunds, and shipping exchange items.
Admin Screen ｜ Full Tour
Returns, cancellations, and shipping — all managed from one dashboard. Pending approvals, delayed returns, failed cancellations, and delivery issues are all visible at a glance, preventing anything from slipping through.
Admin Screen ｜ Return Approval to Refund
Review the request and customer-attached photos, then approve → log inspection results at the warehouse → refund with one click. With Shopify integration, the refund runs automatically after a confirmation modal.
Admin Screen ｜ Shipping the Exchange Item
Batch-process requests that mix refunds and exchanges from one screen. Exchange inventory is reserved automatically the moment the customer submits their request, preventing overselling.
Follow a single return from start to finish, moving between the customer screen and the admin screen. Start here if you want the full picture.
From the customer's request, through approval on the admin screen, the return, warehouse inspection, refund, and the confirmation email. A combined view alternating between the customer and admin screens — start here if you want the full picture.
Screens, brand names, and order information shown are fictional demo data. Actual screens and available features may vary depending on your cart system and plan.
CONTACT
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Questions about features, pricing, or rollout? Get in touch — we’ll walk you through it.