Returns & ExchangesTurn every return
into repeat revenue
Recustomer automates returns, exchanges, and cancellations end-to-end, reducing operational costs while creating a seamless experience that keeps customers coming back.
Turn returns into your
competitive advantage
Automate returns, exchanges, and cancellations to reduce costs, delight customers, and unlock bolder return policies that drive conversions.
Better returns experience,
better business results
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CPA
180%
Lower acquisition costs through
a best-in-class returns experience -
Purchase Rate
300%
Higher conversions driven by
a generous return policy -
Automation
86%
Return and exchange inquiries
handled without manual effort
Features
Cut return inquiries by 82%
with end-to-end automation
Automate refunds and exchanges to streamline operations
and deliver a frictionless return experience.
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Build a Return & Exchange Portal
Let customers submit requests with just an order number and zip code. Collect return reasons, product condition, and photos through a structured form — no more email back-and-forth.
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Auto-Approve & Auto-Reject
Set rules to auto-approve or reject requests based on reason and condition. Inventory is checked automatically, and customers can select exchange items on their own.
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Automated Email Notifications
Send branded emails automatically at every step — approval, rejection, shipment, and refund completion.
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Automated Pickup Scheduling
Integrated with carriers so customers can schedule a pickup in one click — no labels, no hassle.
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Automatic Inventory Allocation
Exchange inventory is reserved instantly when a request is submitted, so items are never out of stock at fulfillment.
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Dynamic Return Address Routing
Route returns to different destinations by reason — defective items to your office, good-condition items to the warehouse.
Zero-touch cancellation processing
Automatically check shipping status, approve or reject requests,
stop shipments, and process refunds — all hands-free.
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Bulk Cancellation for
Oversold & Out-of-Stock OrdersFilter by SKU or date, then notify customers, refund, and cancel slips in one click.
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Cancellation Window
Configurable Down to the MinuteDefine a precise cancellation window and automatically decline requests outside the eligible period.
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Automatic Refund Processing
Refunds are processed instantly on approval, with automatic shipping cost deduction if configured.
Return Data Collection & Analytics
Turn return data into actionable insights for product development,
marketing, and site optimization.
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Return & Exchange Reason Analytics
Break down return reasons by SKU and model to inform product improvements and site updates.
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Return Rate & Exchange/Refund Ratio Calculation
Monitor return rate trends and exchange-to-refund ratios. Shift more returns to exchanges and retain revenue.
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Resolution Time Tracking for
Refunds & ExchangesTrack resolution time across every step to find bottlenecks and speed up the experience.
Get Started
Go live in as little as 1 day
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Contact Us / Proposal
Reach out anytime — we'll craft a proposal tailored to your needs.
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Initial Setup
We handle configuration and testing with you.
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Go Live
Launch in as little as one day after setup.
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Ongoing Support
Minimal effort once live. Our team is always available via chat.
