Preorder,
audit-compliant by design.
Authorize today. Capture on ship. Recognize on ship. Aligned to IFRS 15 — so customer deposits don't sit on your balance sheet, revenue is booked at delivery, and your audit trail writes itself.
Trusted by ambitious brands worldwide
Authorize today. Capture on ship. Recognize on ship.
Most preorder tools capture at order — creating a customer deposit liability that finance has to track, reconcile, and explain to auditors. Recustomer authorizes only. Funds never leave the customer's account until your warehouse confirms shipment, the moment revenue can be recognized under IFRS 15.
Authorization lifecycle
Day 0 → Reauth every 28d → Capture at ship
Customer's card is authorized only — zero funds captured. The auth refreshes itself every 28 days through the production wait, and commits the moment the warehouse confirms.
Revenue recognition fires at capture — not before. Every event (auth → reauth → capture) is timestamped and exportable as the audit trail your finance team needs.
Audit log · Order PO‑24891
Every event, timestamped & exportable
One ledger your CFO and your auditor can both sign off on.
Every authorization, re-authorization, capture, cancel, refund, and revenue-recognition event is logged with a timestamp, an actor, and a transaction reference. Export to CSV or pipe to your finance ERP via API — audit evidence ready before the audit even starts.
Pair with Recustomer Cancel.
A preorder is a long wait. Some customers will change their mind. The clean outcome is: they cancel themselves, the auth releases, inventory frees up — all without a human in the loop.
Self-serve cancellation
Customers cancel their preorder in one tap from the same portal — no tickets, no email back-and-forth, no chasing CS hours.
Auth releases instantly
The pending authorization on their card is voided the moment they cancel. No phantom holds lingering on their statement.
Inventory hold returns to pool
Held units flow back into the campaign pool. If you have a waitlist, the next person in line is offered the spot automatically.
Answers, before you ask.
Can't find what you need? Our team responds within 4 hours, every business day.
Talk to us →How does this fit our revenue-recognition policy?
Funds are authorized but never captured until shipment. Revenue is recognized at the capture event, in line with IFRS 15 performance-obligation rules — no customer-deposit liability sits on your balance sheet through the production wait.
What audit evidence does Preorder produce?
Every event is logged with a timestamp, an actor, a transaction reference, and an amount: AUTH, REAUTH, CAPTURE, REFUND, CANCEL, RECOGNIZE. Exportable to CSV, JSON, or piped to your ERP / GL via API. Read-only auditor access is supported. Default retention is 7 years.
What if the card expires before ship?
We re-authorize automatically every 28 days, with up to 3 retries on decline. If reauth fails after 3 attempts, the reservation rolls to the next person in line — logged as a CANCEL event for the audit trail.
How does ship-date confirmation work?
Inventory webhooks from Shopify, BASE, ecforce, and custom OMS/WMS trigger the capture run automatically. Capture order is FIFO by reserve time. The capture event is what fires revenue recognition.
What about partial shipments?
200 units arrive against 800 preorders — the first 200 capture and ship, the rest stay queued. Captures run in order until the campaign closes. Each capture creates its own audit record.
Can customers cancel before ship?
Yes. One-tap cancel from the same portal. Auth releases instantly, the spot rolls to the next person in line, and a CANCEL event is logged.
What's the pricing?
Per reservation + per capture, tied to actual usage. No platform fee — you pay when revenue actually moves.
A preorder cart your CFO will approve.
Open the cart months before stock lands — without creating a customer-deposit liability on the balance sheet. Most brands ship the campaign live in days.