Turn shipping updates
into your second storefront.
WISMO is the number-one support ticket category for most brands. Recustomer replaces the carrier's tracking page with one that lives on your domain — full-bleed, real-time, designed to be opened ten times per shipment.
Trusted by ambitious brands worldwide
A page customers open ten times. And buy from twice.
Every customer opens their tracking link more than the homepage. Recustomer takes that attention and turns it into your highest-engagement surface — branded, full-bleed, A/B testable, and tied to revenue.
Step 1 · Connect
90+ carriers, one credential set
Yamato, Sagawa, FedEx, DHL, UPS, USPS, Royal Mail — pre-integrated. New connectors in days.
Step 2 · Brand
A tracking page on your domain
Full-bleed, your fonts, your tone — replaces the carrier page in emails, SMS, and LINE.
Step 3 · Monetize
Upsell, review, refer — in window
Modules placed at peak attention, A/B testable, with revenue attribution per placement.
Status emails open at 73% — make every one count.
Shipping confirmations and out-for-delivery emails are read more than anything else you send. Recustomer turns each one into a branded touchpoint — delivery date, product recommendations, review prompts, brand stories — all driving back to your storefront.
vs. 21% for newsletters
tracking page
per shipment
Stop packages from coming back. Stop bleeding shipping costs.
When a customer can't be reached over multiple delivery attempts, the carrier returns the package — and you absorb the inbound + outbound shipping, restocking, and a refund. Recustomer reaches the customer the moment the first attempt fails, lets them reschedule in one tap, and re-routes the carrier before attempt three.
/month, avg. brand
Live re-route supported via: Yamato, Sagawa, Japan Post, Amazon Logistics, FedEx, DHL, UPS, and 8 more.
Pair with Estimated Delivery Date.
A tracking page is only useful if the promised date was real to begin with. EDD predicts confident dates on the PDP — Tracking proves them on the day. Two halves of the same trust story.
PDP promise meets reality
EDD computes a confident delivery date on every PDP. Tracking surfaces the same date — and the same accuracy — when the order is in motion.
Exception-aware notifications
When the carrier slips, Tracking surfaces an updated EDD and an automatic apology + credit. Customers learn before they ask.
One delivery promise SLA
Both products read from the same carrier+route ML model. Operations sees one number — the one customers see, too.
Answers, before you ask.
Can't find what you need? Our team responds within 4 hours, every business day.
Talk to us →Will this replace my carrier's tracking page?
Yes. Customers land on your branded page; the carrier link in shipping emails and SMS redirects there automatically.
How many carriers do you support?
90+ globally — Yamato, Sagawa, Japan Post, FedEx, DHL, UPS, USPS, Royal Mail, Hermes, and most regional carriers. New connectors take days, not months.
Can I sell things on the tracking page?
Yes — upsell, cross-sell, referral, and review prompts. Every placement is A/B testable with revenue attribution.
How accurate are delivery predictions?
99.9% within the same calendar day across our top-15 carriers. We publish the live numbers in your dashboard.
What's the integration like?
Carrier credentials plus one script tag. Most brands launch the same week.
What's the pricing model?
Usage-based, tied to active shipments. No setup fees, no minimums.
Make the tracking page your second storefront.
Add Recustomer Tracking to every shipping email and SMS. Most brands replace the carrier link in days.