Recustomer Returns & CancellationsMake returns, exchanges,
and cancellations stress-free
Recustomer Returns & Cancellations automates return, exchange, and cancellation processes, delivering both an enhanced customer experience and improved operational efficiency.
Enhance the purchase experience
and streamline operations simultaneously
Recustomer Returns & Cancellations automates return, exchange, and cancellation processes, achieving both operational cost reduction and an enhanced customer experience. By building optimal return operations, you can implement return marketing strategies such as offering more generous return policies -- something that was previously not feasible.
A superior purchase experience
drives revenue growth
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CPA
180%
Improved CPA and higher conversions
by promoting a superior returns experience -
Purchase Rate
300%
Increased purchase rate
by adopting a generous return policy -
Automation
86%
Automated handling of
return and exchange inquiries
What Recustomer Returns & Cancellations
can do for you
Exchange and refund automation
that reduces inquiries by 82%
By automating refund and exchange processes, we provide merchants with robust operations
and customers with a seamless return experience.
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Build a Return & Exchange Portal
Create a Return & Exchange Portal where customers can submit return and exchange requests using just their order number and zip code or email address. Information previously collected via email -- such as return reasons, product condition, and product images -- can now be gathered through a structured form.
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Auto-Approve & Auto-Reject
Configure logic to automatically approve or reject return requests based on the return reason and product condition. The system also automatically checks inventory, allows customers to select exchange items themselves, and handles inventory allocation automatically.
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Automated Email Notifications
Automatically send emails at each status update, including return request approval, rejection, exchange item shipment, and refund completion. Email content can be customized for each brand.
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Automated Pickup Scheduling
Through integration with shipping carriers, pickups can be scheduled with a single click. By reducing the burden of return logistics on customers, we enhance the overall customer experience.
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Automatic Inventory Allocation
When a customer requests an exchange, inventory for the exchange item is automatically allocated. This prevents situations where exchange items are unavailable.
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Dynamic Return Address Routing
Change the return shipping destination based on the return reason. For example, defective items can be sent to your office while items in good condition are returned to the warehouse.
Cancellation automation that achieves zero handling time
When a cancellation request is received, the system automatically checks the shipping status and determines whether to approve or reject the cancellation. If approved, the system automatically stops shipment and processes the refund.
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Bulk Cancellation for
Oversold & Out-of-Stock OrdersBulk cancellations for oversold or out-of-stock orders can also be automated. Filter by SKU or date to identify affected orders, then notify customers, process refunds, and cancel order slips with the click of a button.
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Cancellation Window
Configurable Down to the MinuteBy setting an order cancellation window, the system can automatically decline cancellation requests submitted outside the eligible period.
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Automatic Refund Processing
When a cancellation request is approved, the refund is processed automatically. You can also configure automatic calculation of refund amounts after deducting shipping costs.
Return Data Collection & Analytics
By collecting and analyzing return and exchange data, you can improve your eCommerce site and return rates, and leverage insights for production planning, marketing strategies, and product development.
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Return & Exchange Reason Analytics
Analyze return and exchange reasons broken down by model and product number. These insights can be used for product development feedback and eCommerce site improvements.
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Return Rate & Exchange/Refund Ratio Calculation
Track return rate trends and calculate the ratio of exchanges to refunds within return requests. By understanding current performance and increasing the exchange ratio, you can drive revenue growth.
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Resolution Time Tracking for
Refunds & ExchangesMeasure the time from purchase to return/exchange completion. By tracking the duration of each process step, you can identify bottlenecks and make improvements. Reducing resolution time leads to a better customer experience.
After automating returns, exchanges, and cancellations,
many eCommerce merchants have seen significant results.
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業務効率化 アパレル 顧客体験向上
電話ゼロ・返品1％未満・CX向上を実現する購入後体験
Y社
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業務効率化 アパレル 顧客体験向上
問い合わせ6割減が生んだ「心のゆとり」。アナログな手作業からの解放が、事業成長と働きがいを加速
X社
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業務効率化 顧客体験向上 インテリア・雑貨
キャンセル問い合わせが「実質ゼロ」に。Emma Sleepが自動化で追求する、ストレスフリーな購入後体験
Emma Sleep Japan 合同会社
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業務効率化 アパレル 顧客体験向上
ジュエリーブランド「agete」。CS工数を30%削減しながら実現した、「一生モノ」にふさわしい顧客体験とは
株式会社エーアンドエス
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業務効率化 顧客体験向上 家電・ガジェット
「地獄のエクセル管理」からの脱却。スマートリング『SOXAI』が語る、事業成長に不可欠だった“購入後体験”改革
株式会社SOXAI
Service & Resource Materials
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Recustomer in 3 Minutes
Learn about Recustomer's detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
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Recustomer Returns & Cancellations
Service GuideLearn about Recustomer Returns & Cancellations' detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
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Recustomer Shipping Tracking
Service GuideLearn about Recustomer Shipping Tracking's detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
Onboarding Process
Go live in as little as 1 day
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Contact Us / Proposal
Get in touch with us anytime.
Our team will discuss your needs and provide a tailored proposal. -
Initial Setup
We support you with initial configuration and operational testing.
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Go Live
Once setup is complete, you can go live in as little as one day.
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Ongoing Support
With automation configured, ongoing operational effort is minimal. Our customer support team provides dedicated assistance via chat.
