Try Before You Buy
Try It First.
Love It. Keep It.
Let customers try before
they commit to buy
Enable risk-free shopping with Try Before You Buy — boost conversions, increase average order value, and build customer confidence with a seamless trial experience.
Try-on drives results
merchants can measure
-
Conversion Rate
3x
Higher purchase rate when
customers can try first -
Avg. Order Value
112%
Bigger baskets when
buying risk is removed -
Revenue Growth
300%
Revenue uplift from
try-before-you-buy campaigns
How it works for
your customers
-
One-click "Try" button —
$0 at checkoutShoppers add items with a single tap — no payment upfront.
Zero friction means more customers entering your funnel. -
Try at home —
pay only
for what they keepProducts arrive at their door. Customers try everything on, keep what they love, and send back the rest — driving higher keep rates than standard orders.
-
Automatic billing — zero manual work
When the trial window closes, Recustomer charges only for kept items automatically. No invoicing, no chasing — just revenue collected on autopilot.
How it works for your business
-
Checkout: secure hold & $0 order
An authorization hold secures the full amount while customers pay nothing at checkout. You're protected from day one — no chargebacks, no risk.
-
Trial ends: automated payment capture
When the trial period expires, Recustomer automatically captures payment for kept items and releases the hold on returned ones. Fully hands-off.
-
Choose which products to offer
Select which SKUs are eligible for try-on. A "Try Before You Buy" button appears automatically on those product pages — no dev work required.
-
Cap items per trial order
Set the maximum number of items per trial to keep logistics lean and inventory predictable.
-
Set your trial window
Choose how many days customers get to decide. No return request by the deadline? Payment is captured automatically. Return filed? Billing waits until the item is on its way back.
Point 01
Run a trial program
without growing your team
-
One dashboard for every trial,
return, and inspectionTrack active trials, confirmed purchases, and pending returns in a single view. Log inspection results when items arrive — no spreadsheets, no guesswork.
-
Automated lifecycle emails
Trial confirmation, reminder before deadline, return instructions, payment receipt — every touchpoint is automated so your CS team handles zero trial-related tickets.
Point 02
Fraud & loss protection
built into every trial
-
Missed deadline = automatic charge
If a customer doesn't return items by the deadline, payment is captured automatically. No lost inventory, no revenue leakage.
-
Charge for damaged returns
Item came back stained or damaged? Charge the customer after inspection with one click. Your margins stay protected.
Point 03
A return experience
customers actually enjoy
-
3-step self-service returns
Order number, zip code, return reason — done. Customers get the return address and deadline instantly. Happy customers come back and buy again.
-
One-click pickup scheduling
Customers book a carrier pickup themselves — no calls to your support team. A smooth return experience turns trial shoppers into loyal repeat buyers.
