Recustomer centrally manages and optimizes the post-purchase experience,
driving higher LTV, reducing cart abandonment, and cutting CS costs.
Maximize the growth potential of your eCommerce business.
Enable Try Before You Buy with zero-cost checkout, create new customer touchpoints through Shipping Tracking,
automate Returns & Cancellations, and build systems that convert returns into exchanges
By automating returns, exchanges, and cancellation processes, we deliver an exceptional purchase experience for customers and operational efficiency for businesses. A superior customer experience drives revenue growth.
CPA
84%
Improved CPA and higher conversions
by promoting a superior returns experience
Purchase Rate
300%
Increased purchase rate
by updating the return policy
Automation
86%
Automated handling of
return and exchange inquiries
Recustomer Try Before You Buy enables try-before-you-buy on your own eCommerce site. Customers can place orders at no cost, try the products when they arrive, return the items they don't want, and are automatically charged only for the items they keep. This removes the uncertainty of not seeing products in person and boosts purchase rates.
Purchase Rate
84%
Improved eCommerce
purchase rate with try-on service
Average Order Value
112%
Increased items per order
with try-on service
eCommerce Revenue Growth
300%
Boosted eCommerce revenue
with try-on campaigns
By providing shipment tracking, estimated delivery dates, and shipping notifications, we create new customer touchpoints and enhance the customer experience, supporting the business growth of eCommerce merchants.
Avg. Delivery Status Checks
3times
Average number of times customers check delivery status after ordering
Notification Open Rate
60%
Open rate for shipping status
emails and SMS notifications
Click-Through Rate
36%
Click-through rate for tracking
page URLs included in notifications
業務効率化 顧客体験向上 インテリア・雑貨
キャンセル問い合わせが「実質ゼロ」に。Emma Sleepが自動化で追求する、ストレスフリーな購入後体験
Emma Sleep Japan 合同会社
業務効率化 アパレル 顧客体験向上
ジュエリーブランド「agete」。CS工数を30%削減しながら実現した、「一生モノ」にふさわしい顧客体験とは
株式会社エーアンドエス
業務効率化 顧客体験向上 家電・ガジェット
「地獄のエクセル管理」からの脱却。スマートリング『SOXAI』が語る、事業成長に不可欠だった“購入後体験”改革
株式会社SOXAI
業務効率化 アパレル 顧客体験向上
顧客満足度6年連続1位のハニーズが、Recustomerを導入！返品・交換のお問い合わせ6割減、処理時間も半減した舞台裏とは？
株式会社ハニーズ
業務効率化 売上アップ 家電・ガジェット
「返品」をネガティブな作業から、顧客満足と事業成長の源泉へ。「ミライスピーカー」が実践する購入後体験とは
株式会社ミライスピーカー
Recustomer in 3 Minutes
Learn about Recustomer's detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
Recustomer
Returns & Cancellations Service Guide
Learn about Recustomer Returns & Cancellations' detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
Recustomer
Shipping Tracking Service Guide
Learn about Recustomer Shipping Tracking's detailed features, benefits of implementation, and the onboarding process in an easy-to-understand format.
